What I envision, define or design is shaped by the conversations I can and cannot have. Constructive conversation is one of humanity’s first and most powerful tools. Conversations built our first communities and helped emerging civilization progress. Public discourse was the foundation of democracy and has been the underpinning of all aspects of government and governance throughout history. And whatever we may feel about our handheld devices and pinging social media accounts, technological “progress” arose from constructive conversations. Creative collaboration was what put humans on the moon and what still keeps us in the digital ether.
Yes, the irony of writing this monologue about the importance of dialogue does not escape me. However, given so much of my work is based on the back and forth exchange of ideas and decisions, it’s not surprising that dialogue is at the center of my efforts. Dialogues build collaborative relationships, and great relationships yield great results.
How do we design better conversations in the practice– and in service– of human centred design? I can think of no more important role for a designer.
This is the reason I jump out of bed in the morning. I’ve been fortunate in my career to have worked at agencies that partner with brands who reach millions of people, but even if my design proposals help one or two people, that is a good outcome for me. I've previously worked at frog design Shanghai, LPK, and foolproof - and ran my own studio in Shanghai, called SGTH.
I currently work as Head of CX Design & Strategy for TribalWorldwide Singapore (part of the DDB group).
I am regularly asked to speak and facilitate collaborative sessions on Creativity, Sustainability, Innovation, UX, Change Management and the Design Mindset. I have delivered over 150 speeches and sessions in over 18 countries on 4 continents.
My talks have been on stage at UXPA, UXIndia, UXSEA, TedX, IXDA, DesignUp and SXSW. I've spoken at institutions like Singapore Poly, NUS, the universities of Shanghai and Beijing, and the British American Business Council. And I've had the honor and pleasure to deliver keynote sessions for brands such as Orange, P&G, Google and Disney.
To enquire about my availability, topics or programs, connect with me on LinkedIn